Privacy Policy

Updated November 10, 2026

CTR Private Rides uses the information described below to coordinate ride requests, customer accounts and driver assignments through our website and mobile app.

Account and trip information

We collect account email addresses, password verification data, names, contact information, pickup and destination addresses, requested pickup time, passenger count and trip notes you submit. Driver profiles include driver and vehicle photos, vehicle details and operational contact information. Assigned drivers receive the passenger and trip information needed for their assignment. Customers receive their assigned driver's profile and vehicle information.

Driver on-duty location and optional customer location

Drivers start location sharing by tapping Go On Duty, after allowing location access. No assigned ride is required. CTR uses the latest driver location to verify availability for dispatch. A driver’s selected active ride can receive that driver’s location; future passengers cannot see standby location. Go Off Duty stops sharing and invalidates the on-duty uploader. Location permission remains saved according to your phone settings. Reopening CTR can resume sharing if you are already on duty; opening the app while off duty does not start it.

Customer GPS location sharing starts when you select an eligible assigned trip, give the required device permission and tap Start GPS Sharing. Customers must also select the location consent checkbox. Customers can view an assigned driver's shared location without sharing their own. Shared locations are available only to the authenticated participants of that active assigned trip.

The installed native app supports sharing while it is in the background or the phone is locked, subject to device permissions, connectivity and operating system restrictions. The browser version requires the page to stay open in the foreground. Sharing may stop if you force quit the app, disable Location Services or lose permission. Location that has not updated for 90 seconds is unavailable to the other participant.

Tap Stop Sharing to stop your updates and remove your current shared point. Drivers can also go Off Duty. Signing out revokes your session. Trip closure or driver reassignment revokes that trip's sharing access. The server stores the latest point for each participant rather than a trip location history, and removes expired points during cleanup. Device and infrastructure backups may have separate retention cycles.

OpenStreetMap displays map tiles and the location marker when you open the live map. Opening a map or its external link shares the displayed coordinates and normal web request information with that map provider. Pickup geocoding and route estimates may use mapping services. Location is used for trip coordination, not for advertising.

Optional phone notifications

In the installed app, you may choose Enable Phone Notifications and allow your phone’s permission prompt. Device notification tokens are stored encrypted and tied to your signed-in account session. Apple or Google processes the token to deliver trip updates. Pickup waiting and cancellation alerts may include the ride reference, deadline, fee and refund amounts; GPS coordinates are not included. Delivery requires configured notification services and may be delayed or blocked by device settings. You can turn notifications off in CTR or your phone settings. Signing out disables that login’s device registrations; deleting your account removes its registrations.

Payments and receipts

PayPal processes checkout. CTR stores order and capture identifiers, payment status, fare, gratuity and receipt records to verify payments and coordinate driver compensation. CTR does not receive your full payment card details from PayPal checkout. A verified customer tip and a recorded driver payout are separate records.

Cash App, Venmo and refund evidence

For Cash App and Venmo payments, CTR records the selected payment method, transaction reference, amount and verification status. Uploaded payment photos or screenshots are stored with the booking so CTR can verify the payment. CTR also records refunds and may store an uploaded refund screenshot. These images may contain transaction details, payment-service account names or other information visible in the image. Upload only the relevant transaction details and remove unrelated personal or financial information.

When a refund screenshot is provided, CTR may include it or a link to it in the customer’s refund confirmation email and, with text consent, picture message. Email and messaging providers process this information to deliver the confirmation. Refund image links expire after 30 days; link expiration does not delete the stored refund record or copies already received. Payment and refund evidence is retained with operational records as described below.

Email and text messages

We send operational email for account activation, ride requests, quotes, confirmations, driver assignments and receipts. If you voluntarily select the SMS consent checkbox, CTR may send ride-related texts once messaging is enabled. Message frequency varies; message and data rates may apply. Reply STOP to stop automated texts or HELP for assistance. SMS consent is optional and is not a condition of requesting a quote.

We record whether you opted in and, when you do, when and where consent was provided. SMS opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes.

Service providers and security

Service providers help host the service, store operational information, process checkout, send email and provide maps and routing. We also process limited technical information for security and abuse prevention. Passwords are stored as verification hashes, and access to account, trip and live location information is restricted by account role and trip assignment.

Access, correction and account deletion

To delete your app login, sign in, open Account settings, choose Permanently Delete My Account, and confirm with your current password. This removes your login, sessions and activation/reset tokens. Booking, payment and driver operational records may be retained as explained below. For access, correction, deletion of additional personal data or help if you cannot sign in, email admin@ctrprivaterides.com from your account email with the subject “CTR account deletion request.” Do not include your password. We will verify the request and explain any transaction, operational or legally required records that must be retained. You can revoke location permission in your phone settings and stop sharing without deleting your account.

We retain booking, payment and operational records as needed for service delivery, accounting, dispute handling and applicable obligations. Contact us to discuss your information and choices.

Contact

admin@ctrprivaterides.com
(562) 571-0006

Driver text alerts

Approved drivers may opt in from their signed-in Driver Portal and verify their own mobile number. CTR uses that number for verification codes, assigned-trip notices, changes, cancellations and pickup reminders. Message frequency varies; message and data rates may apply. Verified text enrollment is required for new driver assignments and going on duty. Your opt-in stays saved between sign-ins until you opt out or change your number. Reply STOP to opt out, HELP for help, or turn off texts in the portal. If you replied STOP, reply START before requesting another verification code.

We retain phone verification, consent and messaging records to operate the service and honor your choices. Mobile numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. Providers such as Twilio process them only to deliver and support these messages.