Terms of Service

Updated November 10, 2026

Ride requests

Submitting a request through CTR Rides is not a confirmed reservation. We will review availability and communicate a quote or next steps. A ride is confirmed only after CTR Rides expressly confirms it. Availability, pricing, scheduling, cancellation terms, and service details should be confirmed with CTR Rides before travel.

Pickup waiting and no-shows

This policy applies only when you explicitly accept it for your quoted fare before payment. It does not add a fee retroactively to an already-paid ride.

You have 10 free minutes to meet your driver at the correct pickup point, starting no earlier than the scheduled pickup time. At airports, the driver must be ready at the agreed meeting point; landing does not start the timer. If you do not arrive, the driver may cancel after the waiting period and a final warning. The driver may choose to wait longer.

The no-show fee is 20% of the fare with a $5 minimum, capped at the fare. Your exact fee and remaining fare refund are shown before acceptance. Any prepaid tip is fully refundable. No additional payment-processing fee is added.

Refunds go through the original payment service. A cancellation or pending refund notice is not proof that funds have been returned; processing and bank posting times vary. Contact CTR at (562) 571-0006 if you cannot find your driver, need assistance, or believe a cancellation is incorrect. CTR can waive the fee. No fee applies for a driver at the wrong pickup location or a cancellation caused by CTR.

Pickup and time corrections

A minor pickup-address or pickup-time mistake is a ride adjustment, not a cancellation. Contact CTR to correct the existing ride without a cancellation fee. CTR reviews the change with the customer and driver; major changes require separate review. A saved correction retires the previous pickup waiting timer. A fresh 10-minute timer starts only when the driver presses I Have Arrived at the corrected pickup point, at or after the scheduled pickup time. A later genuine no-show remains subject to the policy accepted before payment.

Accurate details

Please provide accurate contact, pickup, destination, and timing details. Do not enter payment card details or sensitive personal information in the free-text booking notes.

Text messages

If you opt in to SMS notifications, you consent to receive transaction-related messages from CTR Rides about your ride requests and bookings. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not required to request a quote. Delivery of SMS messages is not guaranteed.

Contact

Questions about a ride request or these terms may be sent to admin@ctrprivaterides.com.